Terms of service

The owner of the online store, Brewklyn Craft Beer Cafe/Brewklyn OÜ (hereinafter referred to as the online store) is 16625736 (registry code ), located at Vesilennuki 22-112, Harju-Maakond, Pohja-Tallinna, Tallinn, Estonia 10415.

The validity of contract of sale and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

The online store has the right to change the displayed prices at any time.

If the online store has changed the prices in the online store after the user has placed an order and paid for it, the corresponding products will be delivered to the customer at the prices valid at the time of the order. The Customer has no right to demand compensation for any price difference.

Age Restrictions

Alcoholic products are only allowed to be sold to those 18 and older. Age verification will be completed on all deliveries.

Validity of Product Information

Product listings contain a description of the products on offer. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer, but in most cases more information is available through other sources, e.g. brewery’s websites and beer review platforms. The online store cannot guarantee that the customer will have the same tasting experience as beer is subjective. Images are a truthful representation of the offered products and/or services.  Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
Images of products are a true representation of the products offered. Online store cannot guarantee that the displayed colors exactly match the real colors of the products.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

Remove the methods that are not in use and add if there are other payment solutions available.

• Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele

• Latvian bank payments: Swedbank, SEB, Citadele and Luminor

• Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas

• Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki

• Card payments: Visa / MasterCard

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: Estonia, Finland, Latvia, Lithuania
These options are available for receiving the order: Parcel Machine, Courier, Store Pick-Up .

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-4 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 7-12 calendar days. We have the right to ship goods in up to 14 calendar days in exceptional cases.

Withdrawal from the contract before the online shop has performed the contract

 If the Customer wishes to withdraw from the contract after placing the order and before the contract is fulfilled by the provider, he/she undertakes to notify the Online Store administrator in writing as soon as possible. The written notice must be sent by e-mail to info@brewklyn.ee or by calling +372 5787 9870, between the hours of 12-01. The e-mail must indicate the order number from which the Customer wishes to withdraw and include the Customer's contact information (first name, last name, date of order placement, contact phone number).

The customer has 12 hours from placing shipment to cancel order as the online store strives to ship products within two business days. The online store operator will refund the amount paid to the Customer no later than 30 days from the date of receipt of the request to withdraw from the contract.

The money will be transferred to the same bank account from which it was received by the Online Store.

Damaged or Incorrect Goods

In the case that goods received are damaged in shipment in such a way that prevents the consumption of the goods (e.g. leakage) and the customer communicates with photographic proof that demonstrates such damage within the required time and via the required method, the online store will refund the payment associated with the defective goods within the contract of sale. Required timing: customer must communicate with photographic proof of damage within 14 days of receipt of goods. Required method: communication must be executed by by e-mailing social@brewklyn.ee or calling/Whatsapp messaging +372 5787 9870.

In the case that goods received do not match the items within the contract of sale and the customer communicates with photographic proof that demonstrates the material difference within the required time and via the required method, the online store will refund the payment associated with the missing goods within the contract of sale. Required timing: customer must communicate with photographic proof of incorrect goods within 14 days of receipt of goods. Required method: communication must be executed by by e-mailing social@brewklyn.ee or calling/Whatsapp messaging +372 5787 9870.

The online store will respond to the customer's complaint in written form within 7 days.

Returns 

Product returns are not possible due to the fragile nature of craft beer. Our beers are kept refrigerated from the brewery until it ships out. The time involved in shipping the beer back and forth plus unknown storage conditions at the customer makes the beer potentially unsellable. The online store do not offer returns from our retail store (Brewklyn) for the same reason.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the customer for processing the order and sending goods to the customer. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the customer’s e-mail address only if the customer has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The customer is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Language of communication

All communication from the online store will be written in English. The page is available translated into other languages but the online store cannot verify the correctness of said translations. It is greatly preferred that communication from customers be in English to ensure smooth communication. If a customer does communicate using another language, it will be translated using free online resources, e.g. DeepL language translation.

Settlement of disputes

All complaints made by a customer about the online store must be e-mailed to or submitted by calling.
If the customer and the online store are not able to settle the dispute by agreement, the customer may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a customer and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the customer.

A customer may also turn to the dispute resolution bodies of the European Union.